Refund policy
Returns Policy
Faulty or Damaged Items
If your item arrives damaged or you believe it is defective, please contact us at [email address] within 14 days of receiving your order.
Include:
- Your order number
- A clear photo of the issue
- A brief description of the problem
We’ll review this as quickly as possible and, where appropriate, offer a replacement or full refund, including any delivery costs.
Returns (Unused Items)
You can return your order within 14 days of receiving it for a full refund, provided that:
- The item is unused and in original condition
- It is returned in its original packaging
- The product is suitable for resale
To start a return, email us at [Email address] with your order number. We’ll send you instructions on how to return your item.
Once we receive the returned product, we’ll process your refund or exchange promptly.
Important Information
- The 14-day return period starts from the day your order is delivered or collected
- Proof of purchase (order confirmation or receipt) is required
- We cannot accept returns for items that have been opened, used, or damaged after delivery
- Items must be returned within the 14-day window
- Returns that do not meet these conditions may be rejected and sent back at the customer’s expense